SERVICE NEWS

Quality Service by Hot Spring Spa of North County

Since the day we opened our doors, service has been more than just a word, it's our philosophy. If you have a problem, that means we have a problem. We believe that happy customers refer more people. Therefore, it is our priority to keep our existing customers happy and extend our assistance to prospective new customers. We not only pride ourselves on the quality and the reliability of the products we carry but also on our staff who provide our unparalleled customer service. At Hot Spring Spa of North County, a wonderful relationship with our customers continues long after the sale and delivery of your product.

What to expect as a customer

Our expert staff is ready and able to handle any of your service needs. Part of what defines great service is never needing it, but making sure we're available if and when you do. To quote an old saying, "The Buck Stops Here". The trend locally is for a company to contract their service out to another separate independent company. The problem is that the independent company does not have a vested interest in you—the customer. Therefore, quality control over how the customer is handled greatly diminishes. So, we don't just accept your money and send you elsewhere for service. Our stocked service trucks are owned and insured by Hot Spring Spa of North County. Our service technicians have all been factory trained and authorized to repair the products we sell. In fact, our Service Manager was trained by Jon Watkins (of Watkins Manufacturing) himself in 1985 on the repair of Hot Spring Spas. All service technicians are employees of the company and continually attend service seminars as products change. Our in store staff are also trained to answer your questions and have access to computerized diagnostics to help with your every need.

When you get a hot tub or sauna delivered by Hot Spring Spa of North County, you will be provided with a complete orientation on the use as well as maintenance information. A service technician will review the performance of your new product to ensure your happiness. Your home will be cleaned of any debris before we leave.

Services Available:

Part of the extra services that we have available include:

• In-house spa deliveries--not contracted out
• In-house repair during and after warranty--not contracted out
• Service trucks that are stocked with 95% or more of all parts needed to service your spa on the first visit
• Spa moves and repositions (seasonal)
• Cover sales and delivery
• Sauna repair and finish
• Free In-store water testing of your pool or spa water

Parts

Do you have a hard to find part? We keep a full inventory of Hot Spring Spa, Tiger River, Hot Spot and Solana Spa parts in stock dating back to spas manufactured in 1975. We also keep a supply of sauna parts, pool and spa filters and other related parts. If you are having trouble locating a particular part, give us a call. We may have your needed part in stock or could locate one and special order it for you. Special order parts can be received in as little as 24 hours or up to 1 week. For KD pool owners, a complete list of KD pool parts and prices is located here.