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Fifteen-Year
Shell/Surface Warranty |
Freeflow Spas offers a shell warranty on manufacturing defects resulting in water loss for a period of fifteen years from the date of manufacturing at 100% replacement of product for the first through the fifth year, 50% replacement for the sixth through the tenth year, and 25% replacement for the eleventh through the fifteenth year. Any and all shipping, delivery, set-up, installation and/or disposal charges will be the sole responsibility of the spa owner.. |
PREMIER SERIES EQUIPMENT (Accent Legend, Passport and Solstice Models)
Two-Year Equipment Warranty |
Freeflow spas warrants the electrical and mechanical components including the pump, heater, control system, and factory installed ozonator against malfunctions in materials or workmanship for a period of two years from the original purchase date. Refurbished parts may be used to satisfy warranty replacement of electrical and mechanical parts. Filter cartridges, cover locks, fuses, light bulbs and lenses are not included in this warranty. Those items are, however, warranted to be free from defects in materials and workmanship at the time of delivery to the dealer.
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SPORT SERIES EQUIPMENT WARRANTY (CLX, RLX, TLX Models)
One-Year Equipment Warranty |
Freeflow spas warrants the electrical and mechanical components including the pump, heater, control system, and factory installed ozonator against malfunctions in materials or workmanship for a period of one year from the original purchase date. Refurbished parts may be used to satisfy warranty replacement of electrical and mechanical parts. Filter cartridges, light bulbs, cover locks, fuses, headrests, and simulated wood skirting are not included in this warranty. Those items are, however, warranted to be free from defects in materials and workmanship at the time of delivery to the dealer. Simulated wood skirting will flex and your spa skirting may demonstrate some temporary gaping during extreme weather conditions as the material expands and contracts.
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| One-Year Plumbing Warranty |
Freeflow spas warrants the factory plumbing components for materials and workmanship for a period of one year from the original purchase date. This warranty specifically covers jet fittings, internal plumbing, internal glue joints and hoses. |
| Extent of Warranty |
This warranty is effective for spas manufactured after November 15, 2005 and sold by authorized dealers within North America. This warranty is given only to the original consumer purchaser and terminates upon any transfer of ownership. Spas installed in commercial applications (including rental spas or spas in rental premises)are excluded from any coverage whatsoever. This warranty does not provide coverage for the insulated cover or any item attached to or installed on the spa after the date of manufacture (including non factory installed ozone systems) although they may be covered under other warranties. Travel, trip, or mileage costs are not covered under this warranty and service travel charges will be assessed to the purchaser by the dealer. |
| Warranty Performance |
In the event of a defect not covered under the terms of the warranty,
notify your authorized Freeflow dealer as soon as possible and use all
reasonable means to protect the spa from further damage. Upon proof of
purchase, Freeflow Spas or its designated service representative will
correct the defect subject to the terms and conditions contained in this
warranty. If Freeflow determines that the repair of the covered defect is
not feasible, we reserve the right to instead provide a replacement spa
equal in value to the original purchase price of the defective spa by the
dealer. In such instances, reasonable cost for the removal of the
defective spa, shipping cost for the replacement spa and delivery and
installation of the replacement spa will be the responsibility of the spa
owner. providing access to affect the repair is the responsibility of the
spa owner.
In the event there is not an authorized Freeflow dealer or repair firm in
your area the hot tub can be returned pre-paid freight (you pay) to
Freeflow for evaluation and, if necessary, repair of the defect. Freeflow
will then ship the hot tub back to you pre-paid (Freeflow pays) upon the
completion of the repair. Freeflow must be contacted in advance for
packaging and shipping instructions. Freeflow reserves the right to
inspect or designate a person to inspect any part that is claimed to be
defective and covered by this warranty.
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| Acts Invalidating Warranty |
This warranty is void if the Freeflow Spa has been subjected to
alterations, neglect, misuse or abuse; if any repairs have been attempted
by anyone other than a Freeflow Spas authorized service representative; or
if failure is caused by accident, acts of nature or other causes beyond
the control of Freeflow Spas. The spa owner accepts liability for repair
work performed by anyone other than the manufacturer or its designated
service representative. Alterations shall include: any component or
plumbing change, electrical conversion or addition of alternate sanitation
or heating systems which contribute to component failure. Neglect, misuse,
and abuse include any installation, operation, or maintenance of the spa
other than the accordance with the owner’s manual or use for which the
spas were not designed. Specifically damage caused by the operation of the
spa with water temperatures outside the range of 33 degrees F and 120
degrees F; damage caused by dirty, clogged or calcified filter cartridges;
damage to the spa surface caused by improper use of chemicals to lie on
the surface; damage caused by improper pH balance, improper calcium
hardness level or other improper water chemistry; damage to the spa
surface caused by leaving the spa uncovered and in direct sunlight; damage
caused by allowing solar blankets to be stored in the folding position on
the top lip of the spa ; damage caused by failure to provide even and
sufficient support for the spa are considered abuses and may invalidate
this warranty. Jets, air adjustments and top side controls are not covered
against discoloration and fading. |
| Disclaimers |
Freeflow Spas or any of its authorized agents shall not be held liable for loss of use of your spa or other incidental or consequential cost, expense or damage, whether incidental or consequential, arising out of any defect covered by this Limited Warranty , including, without limitation, loss of use of spa and cost of removal of defective product, even if Freeflow Spas has been advised of the possibility of such damage. In no event shall Freeflow Spas be liable for any reason or cause in excess of the amount paid for the product by the dealer. Coverage under this Limited Warranty shall commence as of the original date of purchase or as otherwise outlined above and the duration of such coverage shall not extend for any
reason whatsoever beyond the stated time periods. No other warranties, written or implied, are valid. No agent, dealer, distributor, service
company or other party is authorized to change modify or extend the terms
of this warranty.
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| Legal Rights |
This warranty gives you specific legal rights. You may have other rights,
which vary from state to state. Some states do not allow limitations on
how long an implied warranty lasts, so this limitation may not apply to
you.
In the event of a warranty claim, please contact your dealer to expedite processing. |
FREEFLOW SPAS
1705 SOUTH BAKER AVE, ONTARIO CA. 91761
PHONE 909-947-9471
HOT SPRING SPA OF NORTH COUNTY
1366 West Valley Parkway
Escondido, CA 92029
Phone: 760-746-0605
Toll Free: 1-877-821-5536
Fax: 760-746-6799
E-Mail Us
| Hours: |
Monday - Saturday 9:00 am to 6:00 pm |
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Sunday 11:00 am to 5:00 pm |
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