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3 YEAR
No-leak
Shell
Warranty |
Watkins warrants against water loss due to defects in the spa shell for three years. |
1 YEAR
Shell Surface
Warranty |
Watkins warrants the acrylic surface material of the Solana® portable spa to be free from defects in materials and workmanship for one year. (The acrylic surface material is non-permeable and will not absorb odors, bacteria or pollutants.) |
1 YEAR
Component
Warranty |
Watkins warrants the electrical components, pump(s), and other Solana® spa components against defects in materials and workmanship for one year. Some parts, most of which can be changed out wthout the use of tools, such as filter cartridges, filter lid, spa pillows, and cover locks are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your Solana® Dealer for details. |
1 YEAR
No-fault®
Heater
Warranty |
Watkins unconditionally warrants the No-Fault® heater to be free from defects in materials and workmanship for one year. This warranty defines unconditional, with the exclusion of commercial or ndustrial use, and improper installation, as warranty coverage provided that the component has failed to operate properly within the spa's system. |
1 YEAR
No leak
Warranty |
Watkins warrants the Solana® spa against leaks caused by defects in manufacturing and workmanship for one year. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, drains, hoses, and all bonded parts. |
1 YEAR
Endurol®
Siding
Warranty & Everwood® Cabinet Warranty (SX only) |
Watkins warrants the exterior Endurol® siding to be free from defects in materials and workmanship for a period of one year.
Watkins warrants the Everwood® cabinet material to be free from defects in materials and workmanship for one year. Thwarranty specifically covers the cabinet's structural integrity (exclusive of surface stain), including the material and assembly.
The Everwood® cosmetic finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not defects. To restore the appearance of the Everwood cabinet, refer to the spa Owner's Manual for proper care and maintenance instructions. |
1 YEAR
LED Light Assembly Warranty |
Watkins warrants the LED light assemblies, which consists of all lights within the spa, including the main light, to be free from defects in materials and workmanship for one year. |
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The following applies to all of the warranties listed above: |
Extent
of
Warranty |
This warranty extends to the original consumer purchaser of the Solana® portable spa when purchased and originally installed within the boundaries of the United States. This warranty begins on your delivery date of the spa. This warranty terminates upon any transfer of ownership, or if the spa is installed or relocated outside the boundaries of the United States by the original consumer purchaser prior to the expiration of the warranty period. |
Warranty
Performance |
To make a claim under this warranty, contact your dealer. In the event you are unable to obtain service from the dealer, please contact Watkins Manufacturing Corporation, 1280 Park Center Drive, Vista, California, 92081, Attn: Customer Service Department (800) 999-4688 or via e-mail, custserv@watkinsmfg.com. You must give Watkins and/or your dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time you discover the claim. Watkins reserves the right to inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts, labor or the freight costs for parts necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered by this warranty. Please contact the dealer for information regarding any such charges.
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| Limitations |
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins' prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Watkins, failure to follow Watkins' Pre-Delivery Instructions or Owner's Manual, or repairs made or attempted by anyone other than an authorized representative of Watkins. Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit www.solanaspas.com, or contact your dealer for a list of manufacturer approved accessories |
| Disclaimers |
TO THE EXTENT PERMITTED BY LAW, WATKINS SHALL NOT BE LIABLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE. Some states do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you. |
Legal
Remedies |
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. |
* Operation of the spa does not mean "use" of the spa! Watkins Manufacturing Corporation does not recommend using the spa if the water temperature is above or below the spa's control panel temperature range.
* All dedicated circuits intended to operate Watkins spas should be installed by a licensed electrician in accordance with local codes. All subpanels to operate 230v models must be installed by a licensed electrician in accordance with local codes.
* Watkins Manufacturing Corporation maintains a list of approved accessories and reserves the right to withhold warranty payments for damage caused by accessories not included on this approved list. To obtain warranty approval on any accessory or add-on, contact the National Warranty Service Manager at the telephone number listed above, prior to installation. For a copy of the international Warranty, see your dealer.
* Specifications, colors, and surface materials subject to change without notice. Not all features are available on all products. |
HOT SPRING SPA OF NORTH COUNTY
1566 Simpson Way
Escondido, CA 92029-1205
Phone: 760-746-2900
Fax: 760-480-2708
E-Mail Us
| Hours: |
Monday - Saturday 9:00 am to 5:00 pm |
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Sunday 10:00 am to 5:00 pm |
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Hot Spring Spa of North County is a division of Spa Star Inc. (a California Corporation) and also known as Finnleo Saunas of the WestHot Spring Spa of North County is an authorized dealer for Watkins
Manufacturing, makers of Hot Spring Portable Spas and Hot Tubs.
For additional information on product warranty, features and benefits,
etc., please visit the Watkins Manufacturing site.
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